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JEMA Move Community Guidelines

Version 1.0 — effective October 3, 2026

JEMA Move connects customers who need junk removed with independent haulers. Everything people share on JEMA Move — messages, photographs, pickup requests, quotes, reviews, names and profile photos — must follow these Community Guidelines. They apply to customers and haulers alike, and they are part of the Terms you agree to when you create an account or sign in.

ZERO TOLERANCE

JEMA Move has zero tolerance for objectionable content and abusive users. We remove content that breaks these guidelines, and we suspend or permanently remove the accounts of the people who post it.

WHAT YOU MUST NOT POST OR SEND

  • Harassment, bullying, intimidation or threats of any kind.
  • Hate speech, or content that attacks or demeans people because of their race, ethnicity, national origin, religion, disability, sex, sexual orientation, gender identity, age or any other protected characteristic.
  • Sexual or sexually explicit content, or nudity.
  • Violent or graphic content, or content that encourages violence, self-harm or cruelty.
  • Content that is illegal, or that promotes or arranges illegal activity.
  • Spam, scams, or attempts to arrange payment outside JEMA Move.
  • Another person's private information without their consent.
  • Content that impersonates another person or business.

FILTERING

We automatically filter objectionable language out of messages, pickup requests, quotes, reviews and names before anyone else sees them.

REPORTING

You can report a message, a pickup request, a quote or a person from inside the app or on our website. Reports are confidential: the person you report is not told who reported them.

BLOCKING

You can block anyone you have been in contact with on JEMA Move. When you block someone, their messages and pickup requests are removed from your view straight away, they can no longer message you or work with you, and our team is notified so it can review what happened. You can unblock people at any time from your account settings.

HOW WE ACT

Our team reviews every report within 24 hours. When content breaks these guidelines we remove it, and we suspend or permanently remove the account of the person who posted it. We may also act on content we find ourselves, without a report.

CONTACT

Questions about these guidelines can be sent to support@jemamove.com.